Our Commitment to Your Privacy
CareRide NEMT Services, LLC ("CareRide," "we," "us," or "our") is committed to protecting the privacy and security of your personal and health-related information. This Privacy Policy explains how we collect, use, store, and protect information when you use our services or interact with us through our website at carerideservices.com, by phone, or by text message.
By using our services or contacting us, you agree to the terms of this Privacy Policy.
Information We Collect
We collect information necessary to provide safe, reliable non-emergency medical transportation. This includes:
Full name and date of birth
Mobile phone number and email address
Pickup and drop-off addresses
Appointment dates, times, and medical facility information
Mobility needs, equipment requirements (wheelchair, stretcher, etc.)
Insurance or Medi-Cal information when applicable Emergency contact information
SMS/text message consent records and timestamps
We do not collect payment card numbers or financial account information directly on our website.
How We Use Your Information
Information collected is used solely to operate and improve our transportation services:
Scheduling, confirming, and dispatching trip bookings
Sending SMS notifications including trip confirmations, driver arrival times, and service updates
Communicating with referring medical facilities on your behalf
Maintaining records for billing and compliance purposes
Improving our operations and service quality
We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes
SMS / Text Message Communications
When you text CareRide at (650) 586-2634 to book a trip, or provide your mobile number and consent through another channel, you agree to receive SMS messages from CareRide NEMT Services, LLC including:
Trip booking confirmations
Driver dispatch and estimated arrival notifications
Trip reminders and scheduling updates
Service alerts or cancellation notices
Message frequency: Varies based on your trip schedule; typically 2–5 messages per trip.
Message and data rates may apply depending on your mobile carrier and plan.
To opt out: Reply STOP at any time. You will receive one confirmation message and no further SMS will be sent.
For help: Reply HELP or call us at (650) 586-2634.
Consent to receive SMS is not required as a condition of purchasing or receiving our services.
HIPAA & Health Information
As a non-emergency medical transportation provider, CareRide handles Protected Health Information (PHI) in Trip booking confirmations Driver dispatch and estimated arrival notifications Trip reminders and scheduling updates Service alerts or cancellation notices accordance with the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate administrative, physical, and technical safeguards to protect health-related information. We will not disclose your health information to third parties without your authorization, except as required by law or as necessary to coordinate your transportation with your healthcare provider or facility.
Data Storage & Security
Your information is stored securely in our dispatch management platform (Bambi) and internal records system. We implement industry-standard security practices including access controls and secure data handling protocols. Data is retained for a minimum of 4 years in accordance with applicable healthcare and business compliance requirements. After the retention period, data is securely deleted.
Third-Party Service Providers
We work with trusted third-party providers solely to operate our services. These may include:
Bambi — dispatch and trip management software
SMS gateway providers — for text message delivery
Google Workspace — for internal scheduling and communication
These providers are contractually prohibited from using your information for any purpose other than providing services to CareRide.
Your Rights
You have the right to:
Request access to the personal information we hold about you Request correction of inaccurate information Request deletion of your information (subject to legal retention requirements)
Opt out of SMS communications at any time by replying STOP
File a complaint with a relevant regulatory authority
To exercise any of these rights, contact us using the information below
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy
Contact Us
For privacy-related questions or to exercise your rights, please reach out:
(650) 586-2634